Delivery Terms / Shipping Costs / Returns Policy
Delivery Terms / Shipping Costs
Shipping cost are calculated at checkout.
We offer free delivery within the UK for orders over £40.
Delivery period for sewing machines and accessories is within 7 days. Horn furniture takes up to 28 days from the date of order. (See delivery policy below).
How quickly will you dispatch my order?
We try to dispatch all orders placed before 3 p.m. Mon-Fri on the next working day, excluding bank holidays and other holidays. Orders placed after this time will be dispatched on the following working day.
How long will my order take to arrive?
Delivery times depend on service and destination.
- Royal Mail 24 aims (not a guarantee) to deliver within 1 working day.
- Royal Mail 48 aims (not a guarantee) to deliver within 2 working days but often slips to 3 working days.
- Royal Mail Special Delivery 1 p.m. guarantees to deliver by 1 p.m. the next working day. You can also pay extra to guarantee Saturday delivery.
- Remote locations may take a day longer.
All orders of Horn Cabinets are shipped by Horn Cabinets themselves. You can read their delivery policy below.
Horn Cabinets Delivery Policy
Stock availability allowing, all deliveries using our own vehicles will be carried out within a 28 working day period starting from the day of us receiving your order. This is not to be understood that the delivery will actually take place on the 28th day of your order, this period is only meant as a general guide and should be viewed as the maximum period (unless otherwise stated) that your delivery might be, it may well be that it will take place much sooner than this depending on when we are next in your area. Whatever period it is we will never arrive unannounced and will always give you notice of delivery by telephone usually giving a minimum of 3 days’ notice with not only the day of delivery but also with a 3 hour delivery slot on that day so as not to inconvenience you more than is necessary. With this our standard service your flexibility is appreciated and necessary to allow the delivery to take place with ease. Particularly in these current times we understand that keeping costs down has never been more important so whilst trying to keep our delivery system as effective as it can possibly be we also try to keep our prices as competitive for you as possible. Some however may require a quicker delivery than this, we can offer an express service by using a specialist outside carrier, although this will incur an extra charge (stock and the area that you live allowing) this can usually be made within a 7 day period from us receiving the order. Please note that there is no installation of your cabinet with this service as the delivery isn’t made using our representatives.
UK - £29
Wales and Cornwall - £39
Scotland, Ireland and London - £49
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Yarn returns will only be accepted if we have other yarn in the same dye lot in stock.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Sew Knit Craft Ltd, 58 King Street, Cambridge, CB1 1LN, United Kingdom.
To return your product, you should mail your product to: Sew Knit Craft Ltd, 58 King Street, Cambridge, CB1 1LN, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.